FAQs
How can I contact Flexter Shop?
Our support team is always here to help.
For any questions regarding your order, products, or general inquiries, please contact us at:
We aim to respond within 24–48 business hours.
Do you ship internationally?
Yes, Flexter Shop proudly serves customers worldwide.
No matter where you are, we strive to deliver our products safely and efficiently to your doorstep.
Where are your products shipped from?
We work with trusted international fulfillment partners to ensure reliable delivery and competitive pricing.
Orders are shipped directly from our global warehouse network.
Can I modify or cancel my order?
We begin processing orders shortly after they are placed to ensure fast handling.
If you need to modify or cancel your order, please contact us within 12 hours of purchase. After this period, changes may not be possible as your order may already be in processing.
If your order has already been shipped, you may still request a return after delivery in accordance with our return policy.
What payment methods do you accept?
We accept secure payments via:
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Visa
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Mastercard
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American Express
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PayPal
All transactions are encrypted and processed through secure payment gateways.
How long does order processing take?
Orders are processed within 1–3 business days (Monday–Friday).
Please note:
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Orders are not processed on weekends or public holidays.
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During peak seasons, processing times may be slightly extended.
You will receive a confirmation email once your order has been shipped.
How long does delivery take?
Delivery times typically range between 4–20 business days, depending on your location.
International shipping may occasionally experience minor delays due to customs or high seasonal demand.
We appreciate your patience and assure you that we always do our best to ensure smooth delivery.
What if my order doesn’t arrive?
If your order has not arrived within 30 days from shipment, please contact us immediately.
We will investigate the issue and offer either:
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A replacement, or
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A full refund
Your satisfaction is our priority.
Are customs duties or taxes included?
Prices displayed on our website are listed in USD and do not include potential import duties or taxes.
Depending on your country’s regulations, customs fees may apply upon delivery. These charges are determined by your local customs authority and are the responsibility of the customer.
For more details, please contact your local customs office.
What is your return policy?
If you are not fully satisfied with your purchase, please contact us at support@flextershop.com within the return eligibility period.
Our team will guide you through the return process to ensure a smooth experience.
What if I receive a damaged or incorrect item?
We sincerely apologize if this happens.
Please contact us within 48 hours of delivery and include:
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Your order number
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Clear photos of the product and packaging
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A brief description of the issue
We will resolve the matter as quickly as possible with a replacement or refund.
When will I receive my refund?
Approved refunds are issued to the original payment method.
Depending on your bank or card provider, refunds typically appear within 7–10 business days.
If you experience any delay, we recommend contacting your financial institution directly.